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Outpatient Services Supervisor

Outpatient Services Supervisor
About MedStar St. Mary's Hospital
Nestled in the waterside community of Leonardtown, Maryland, MedStar St. Mary's Hospital is a full-service hospital, delivering state-of-the-art emergency, acute inpatient and outpatient care. With innovative technology and a dedication to excellence, our staff is committed to providing you and your family quality medical care with a compassionate touch. Whether you receive medical care, utilize rehabilitative therapy or participate in a community screening, MedStar St. Mary's Hospital places a priority on delivering a positive healthcare experience.
This position is located in Lexington Park, Maryland
General Summary of Position:

  • Responsible for the day to day operations of the offices/practices of multiple disciplines. Responsibilities include direct supervision and hands-on training of front and back office staff. This includes, but is not limited to coordination of work flow, monitoring work performance as applies to quality standards, providing input for policies and procedures for the office function and determining the most effective and efficient use of staff and equipment in the office. Promotes and leads customer services in the office.

Minimum Qualifications

  • Minimum of 5 years of medical office experience.
  • High School diploma or equivalent.
  • Knowledge of computer programs, to include proficiency in both MS Word and MS Excel.
  • Previous work experience with medical coding and insurance.


Preferred Qualifications

  • Three years of supervisory/management experience
  • Associates degree in a related field.
  • Certified Medical Manager (CMM) through Professional Association of Medical Office Managers (PAHCOM) or similar professional certification.


Primary Duties and Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Coordinates billing with patients and various insurance companies, submitting claims and following up as necessary. Completes timely follow-up of all denials and unpaid claims by phone contact and/or appeal letters. Obtains pre-authorization for insurance when required and complies with all insurance company needs and requests.
  • Maintains current knowledge of coding, scheduling of appointments and efficient, customer-friendly practices of the office.
  • Provides excellent customer service including problem solving, timely follow up, assisting in answering phones and scheduling appointments.
  • Oversees patient satisfaction, and communicates with the patients in case of complaints.
  • Implements staffing schedule and responds to daily staffing of department or clinic needs
  • Coordinates performance measurement and improvement activities including Performance Improvement projects under the direction of the Director. Initiates corrective action, as needed, to department associates up to, and including, written warnings in conjunction with the Director.
  • Provides staff orientation, mentoring and training to new department employees.
  • Develop and maintain system skills, knowledge, and abilities to assist the Department Leader to improve operations this includes analysis, evaluate, and prepare recommendations to enhance efficiency and productivity of patient access revenue cycle operations.
  • Performs other duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

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